THE PEOPLE HAVE SPOKEN PURA SHOULD NOW ACT AND GIVE THEM FEEDBACK

The law of the land says PURA shall not be subjected to the direction or control of any person or authority in the performance of its functions or exercise of its powers and shall act in all matters and at all times impartially.
The Authority has invited the Public for a frank and open discussion on the standards of performance of public utilities.
Public services should be accessible, affordable and should be delivered with consistency and constancy.
The public highlighted the deficiencies of public utilities in terms of inadequacy in accessibility and consistency. Since it is PURA’s role to protect the interest of consumers, it is expected that it will take the complaints into consideration and initiate and conduct investigations into standards of services by public utilities and further monitor and enforce their standards of performance.
This is the only way it could win the confidence of the people.